Symantec: Hello Mr._X. My name is Symantec.

Symantec: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [xxxxxxx] for this chat session.

Mr._X: hi

Mr._X: ok

Symantec: May I confirm if you are contacting for the first time?

Mr._X: yes

Symantec: Please let me know the version of PC Anywhere you have?

Mr._X: 12

Mr._X: ont the remote site

Mr._X: and 10 ont the host site

Mr._X: since i cant install the 12 in a win98

Symantec: I gather that you are unable to connect to host computer. Am I correct?

Mr._X: nopes

Mr._X: i can connect

Symantec: Please let me know the exact issue.

Mr._X: ok

Mr._X: the problem resides in the MS-Dos window

Mr._X: when im using the pc remotly if the ms-dos window is not full screened

Mr._X: i have access

Mr._X: if i put it in full screen i loose control

Symantec: Thank you for providing the above information.

Mr._X: and this was possible in version 10

Symantec: I gather that you are unable to work on MS-DOS window and you are disconnected when you make it full window. Am I correct?

Mr._X: i can work with the ms-dos window while it isnt full screened

Symantec: Please note that Symantec has discontinued the interactive Technical Support for PC Anywhere 10.

Mr._X: the problem isnt with version 10

Mr._X: is with version 12

Symantec: Please note that Symantec do not support any dos based program or ms dos with PC Anywhere.

Mr._X: escuse me????

Mr._X: the problem starts

Mr._X: if u press alt + enter in ms-dos

Mr._X: with no program running

Symantec: Please note that Symantec do not support Running full screen DOS applications on a host

Mr._X: with no program running

Symantec: To check that please follow the link provided below:

Symantec: http://service1.symantec.com/support/pca.nsf/docid/2002050808114912

Symantec: Please check the above link.

Mr._X: yes

Symantec: It is not supported.

Mr._X: that doesnt help me

Symantec: MS-DOS is not supported.

Symantec: I am sorry.

Mr._X: so if i put a full sscreen window in xp im not going to loose pc anywhere???

Symantec: We cannot help you.

Mr._X: dos console

Mr._X: in windows

Mr._X: if i press alt + enter

Mr._X: that means that im not running true ms-dos

Symantec: Yes any dos console is not supported.

Mr._X: sry???

Mr._X: it is not supported in 12

Mr._X: but in 10

Mr._X: it is

Symantec: MS-DOS or any type of MS-DOS is not supported.

Symantec: No, Symantec do not support it.

Mr._X: it doesnt say it doenst support a console

Symantec: Please read the docuemt carefully.

Mr._X: how does it work then

Symantec: It is mentioned there.

Mr._X: oh god

Mr._X: i made a miracle

Symantec: There are also certain limitations regarding the type of help that Symantec technical support is able to provide. The following situations are not supported by Symantec technical support:

Symantec: pcAnywhere scripting

Public key encryption

Dialing rules

Internet connection sharing

Terminal services

Daisy-chaining

Direct connections through USB

Satellite connections

NAT configuration

Router configuration

Firewall configuration

Proxy server configuration

Fax machine and pcAnywhere on same telephone line

ISDN channel bonding

ISDN channel A

Web accelerators

Remote printing from DOS applications on Windows NT/2000/XP hosts

Running full screen DOS applications on a host

Multifunction printers are not supported for remote printing

Wireless network connections are unsupported

Symantec: Is there any thing else I can help you with?

Mr._X: so i have to downgrade to version 10???

Mr._X: cause version 10 works...

Symantec: Please note that Symantec has discontinued the interactive Technical Support for PC Anywhere 10.

Mr._X: my problem is with version 12

Mr._X: i have no problem with 10

Mr._X: what do i need to do to get an awser

Symantec: I have already answered you.

Symantec: That is not supported by Symantec Technical support.

Symantec: We have some limitaions.

Mr._X: so no one is going to give me an answer???

Mr._X: so who do i have to call???

Symantec: have already answered you.

Symantec: I have already answered you.

Symantec: That is not supported by Symantec Technical support.

Symantec: You can call anywhere, you will get the same answer.

Mr._X: so the answer is i'll get no answer???

Symantec: I have already answered you.

Symantec: Is there any thing else I can help you with?

Mr._X: yes try to be a little more helpfull next time

Symantec: I understand your concerns.

Symantec: I am sorry for that.

Symantec: But we also have some limitaions, which we do not support.

Symantec: Please understand this.