Symantec: Hello Mr._X. My name is Symantec.
Symantec: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [xxxxxxx] for this chat session.
Mr._X: hi
Mr._X: ok
Symantec: May I confirm if you are contacting for the first time?
Mr._X: yes
Symantec: Please let me know the version of PC Anywhere you have?
Mr._X: 12
Mr._X: ont the remote site
Mr._X: and 10 ont the host site
Mr._X: since i cant install the 12 in a win98
Symantec: I gather that you are unable to connect to host computer. Am I correct?
Mr._X: nopes
Mr._X: i can connect
Symantec: Please let me know the exact issue.
Mr._X: ok
Mr._X: the problem resides in the MS-Dos window
Mr._X: when im using the pc remotly if the ms-dos window is not full screened
Mr._X: i have access
Mr._X: if i put it in full screen i loose control
Symantec: Thank you for providing the above information.
Mr._X: and this was possible in version 10
Symantec: I gather that you are unable to work on MS-DOS window and you are disconnected when you make it full window. Am I correct?
Mr._X: i can work with the ms-dos window while it isnt full screened
Symantec: Please note that Symantec has discontinued the interactive Technical Support for PC Anywhere 10.
Mr._X: the problem isnt with version 10
Mr._X: is with version 12
Symantec: Please note that Symantec do not support any dos based program or ms dos with PC Anywhere.
Mr._X: escuse me????
Mr._X: the problem starts
Mr._X: if u press alt + enter in ms-dos
Mr._X: with no program running
Symantec: Please note that Symantec do not support Running full screen DOS applications on a host
Mr._X: with no program running
Symantec: To check that please follow the link provided below:
Symantec: http://service1.symantec.com/support/pca.nsf/docid/2002050808114912
Symantec: Please check the above link.
Mr._X: yes
Symantec: It is not supported.
Mr._X: that doesnt help me
Symantec: MS-DOS is not supported.
Symantec: I am sorry.
Mr._X: so if i put a full sscreen window in xp im not going to loose pc anywhere???
Symantec: We cannot help you.
Mr._X: dos console
Mr._X: in windows
Mr._X: if i press alt + enter
Mr._X: that means that im not running true ms-dos
Symantec: Yes any dos console is not supported.
Mr._X: sry???
Mr._X: it is not supported in 12
Mr._X: but in 10
Mr._X: it is
Symantec: MS-DOS or any type of MS-DOS is not supported.
Symantec: No, Symantec do not support it.
Mr._X: it doesnt say it doenst support a console
Symantec: Please read the docuemt carefully.
Mr._X: how does it work then
Symantec: It is mentioned there.
Mr._X: oh god
Mr._X: i made a miracle
Symantec: There are also certain limitations regarding the type of help that Symantec technical support is able to provide. The following situations are not supported by Symantec technical support:
Symantec: pcAnywhere scripting
Public key encryption
Dialing rules
Internet connection sharing
Terminal services
Daisy-chaining
Direct connections through USB
Satellite connections
NAT configuration
Router configuration
Firewall configuration
Proxy server configuration
Fax machine and pcAnywhere on same telephone line
ISDN channel bonding
ISDN channel A
Web accelerators
Remote printing from DOS applications on Windows NT/2000/XP hosts
Running full screen DOS applications on a host
Multifunction printers are not supported for remote printing
Wireless network connections are unsupported
Symantec: Is there any thing else I can help you with?
Mr._X: so i have to downgrade to version 10???
Mr._X: cause version 10 works...
Symantec: Please note that Symantec has discontinued the interactive Technical Support for PC Anywhere 10.
Mr._X: my problem is with version 12
Mr._X: i have no problem with 10
Mr._X: what do i need to do to get an awser
Symantec: I have already answered you.
Symantec: That is not supported by Symantec Technical support.
Symantec: We have some limitaions.
Mr._X: so no one is going to give me an answer???
Mr._X: so who do i have to call???
Symantec: have already answered you.
Symantec: I have already answered you.
Symantec: That is not supported by Symantec Technical support.
Symantec: You can call anywhere, you will get the same answer.
Mr._X: so the answer is i'll get no answer???
Symantec: I have already answered you.
Symantec: Is there any thing else I can help you with?
Mr._X: yes try to be a little more helpfull next time
Symantec: I understand your concerns.
Symantec: I am sorry for that.
Symantec: But we also have some limitaions, which we do not support.
Symantec: Please understand this.